If you cannot complete a task, please let us know ASAP as we will have someone on the team who can help. Keep the client updated by telling them you cannot personally do that work but will speak to the team to see if someone else can.
We will let either you or your client know if either party expresses any dissatisfaction. We are here to support you and will do our best to rectify the situation as soon as possible. Please let us know immediately if you are having problems with any of your clients.
If you are unexpectedly unable to work, then please contact us immediately. We will then provide emergency cover for your clients where applicable.
Please let us know as early as possible so we can manage your availability and ensure a smooth experience for your client. To do this, simply send a calendar invite with your holiday dates to hello@timpi.co.uk, this helps us keep everything logged and organised. Please inform Timpi HQ first [...]
No — you are not expected to work weekends. All our VAs work during standard business hours (Monday to Friday) unless a different schedule has been specifically agreed with your client. As a self-employed person, you have the flexibility to work outside of office hours if you choose. However, [...]
Don’t short change yourself! No matter how long something takes it is important to record the time accurately. Make sure you record your time in Clockify, and raise it with Timpi HQ. We can catch up to discuss whether this is due to how long the tasks takes or [...]
For the odd occasion you forget to start the timer, you should add the estimated time manually. This is typically used for when you have sent the odd message here and there. Because it’s hard to capture this in real time, we recommend adding five minutes for these occasions.
This will be logged on your Clockify account. You must check this twice a week to make sure you are not working beyond the minimum commitment without explicit permission from your client. When the client has used 75% of their minimum commitment, please ensure you notify them in writing [...]
You will have access to our time recording system, Clockify, to track your working hours. You must record your time in real time — this means starting the timer as you begin a task and stopping it when the task is complete. The best way to manage this is [...]
You must have access to your own computer, as well as any other relevant software you need to reasonably work as a Virtual Assistant installed. Other than access to a Timpi email account, file storage and access to Clockify and Slack, we do not provide any equipment, software or [...]
Make time for what really matters.
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