If your client hasn't provided a deadline for a task, be proactive and ask them directly when they need it completed. If theyâre still unsure or don't set a deadline, take the initiative and let them know when you can realistically have it finished. This ensures everyone is on [...]
We understand this can happen from time to time. At Timpi, we encourage loyalty and team spirit, so if you are approached by a client about working with them directly, please inform us immediately. We will then contact the client and manage the situation in line with our Timpi [...]
At Timpi HQ either Steph or Jess can help you with any queries. You may work alone but youâre not on your own.
No - we prefer you donât block out time in advance, as we like to keep things flexible for both you and the client. Unless a task is urgent, we encourage you to simply acknowledge receipt of the task and then provide the client with a reasonable deadline for [...]
Working with Timpi offers lots of flexibility. Timpi Associate VAs generally work between 40 and 100 hours per month. There is no set limit to the number of clients you can support, as long as you can sustain the high standard we expect, but you must be able to [...]
If you have successfully joined Timpi, youâll be placed into our VA pool. Weâll first look at our notes from the discovery call we have with each new client we speak to, before making our preferred selection (you!) Each time we would like to recommend you to a client, [...]
We let the client know they can contact us any time during office hours, but this doesnât mean you have to be available at the drop of a hat. Sometimes the client will contact you while you are on another call or working on a project where you canât [...]
Thatâs fine - just reach out to Timpi HQ to rearrange. It is important we have your 15 minute monthly catch up to check in on how youâre doing, answer any questions and see how your clients are getting on.
You need to record ALL your time. This includes instant messages, emails, phone calls, check-ins, meetings and all work you complete for the client. Itâs crucial to record every second as everything adds up, but to also show the client you have checked-in etc. If you do not record [...]
One of the best ways to build relationships with clients is through your regular check-ins. These are a really good way to get to know each other better. That said, we are all about setting ourselves apart from the rest. We often perform ârandom acts of kindnessâ for our [...]
Make time for what really matters.
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