When/where do I send my invoice?
Please send your invoice to our account via accounts@timpi.co.uk at the end of the month. Our payment terms are 14 working days. Ā
How will I be paid?
Timpi is your client, therefore you will need to submit an invoice at the end of the month. Our payment terms are 14 working days. All invoices must be sent to accounts@timpi.co.uk. There is no requirement to supply a timesheet, this will be verified against Clockify. You must submit [...]
Which email address should I use?
You will be given access to a @timpi.co.uk email address when you join, as well as any client email accounts. The majority of business clients will want to onboard you onto their systems so you will most likely be given an email address for each client you support. Please [...]
What happens if my client goes awol and doesnāt pay their invoice?
Inform us if they arenāt communicating but keep checking in consistently. If they communicate they canāt pay or we inform you they havenāt paid their invoice at any point, we will ask you to stop all work for them until payment is received. Clear communication between you and us [...]
What do I do if I reach the client’s minimum commitment?
Keep us and the client informed if you are nearing the minimum commitment. Make sure you discuss a new target or time milestone with the client and update Timpi HQ with what is agreed.
Can the client roll over hours?
We prefer our clients to maximise their hours each month. However, if this isnāt possible the client can roll over 10% of their hours as per their Timpi Client contract.
What should I do if I think the client wants to terminate the contract or is unhappy with how things are going?
Speak to the HQ team straightaway so the client manager can follow up with the client and try to resolve the problem.
What should I do if I donāt like the work Iām being given or have issues with the client?
Speak to the Timpi HQ team straight away. We will then follow up with the client and work on resolving the issue.
All my clients have contacted me at once and Iām going to miss a deadline
Managing your workload can be challenging when multiple clients reach out at the same time. Remember, we are here to support you! If you start to feel overwhelmed and worry about missing deadlines, donāt hesitate to reach out to the HQ team immediately. Weāre here to help and can [...]
My client isnāt handing any work over
If your client isnāt sending you any work, itās important to take initiative and gently prompt them. Sometimes clients are busy or unsure of what to delegate - a little encouragement goes a long way. You can check in proactively i.e. Send a friendly message asking if thereās anything [...]
