We let the client know they can contact us any time during office hours, but this doesn’t mean you have to be available at the drop of a hat. Sometimes the client will contact you while you are on another call or working on a project where you can’t just stop. In this case, simply let them know you are in another meeting and then message them to say that you call them back afterwards / in an hour etc.

If you are out of the office and running personal errands, ALWAYS say you are with another client or in a meeting. Please always keep it professional.