Always let the client know when you have worked 75% of the agreed monthly minimum commitment. Some clients may be working to a budget so it’s important to keep them updated, and any hours worked beyond this will need written permission from the client beforehand. This is to ensure [...]

It’s essential to be proactive and check in with your clients regularly. Even if they don’t respond right away, your check-ins serve as a reminder that you are there to support them. If you don’t hear back via email, the most effective way to reach out is by calling [...]

Don’t do this. You need to record everything, don’t short change yourself. It’s sometimes hard to time this in real time, especially if you have replied when you’re not at your computer. If this is the case, make a reasonable guess of how long it has taken overview [...]

You can make calls using Slack. Just select the ‘Huddle’ function - it looks like a pair of headphones. You can call your client via the desktop or device. You can choose whether to make it a video or voice call depending on what you need. You can also [...]

No, but we would recommend it first. If your client insists then a Whatsapp group will be set up centrally by the HQ team. Please do not share your personal details such as your personal email or phone number with your clients.

Your client will let you know their preference. They may prefer email, WhatsApp, text or a combination. We work with whatever is easiest for our clients. Timpi uses Slack as our main channel and encourages our clients to use this platform. We prefer to use Slack for several [...]