We understand these things happen, and our priority is to ensure a smooth and professional handover for your clients. We will arrange a handover with the VA who will be taking over your clients. This needs to be thorough and efficient, so please make sure: The Timpi Client Profile [...]
Some clients will complete an onboarding form at the start of their contract to help us understand how best to support them. HQ will let you know if one has been completed and will convert it into a Client Profile in Google Sheets, which will be shared with you [...]
Yes. We will set up a Zoom account for you as part of your onboarding process. The login details can be found in your LastPass account.
Yes. Everything is chargeable from the Kick Off Call onwards.
Youâll find a Kick-Off Call content checklist in your onboarding email. The link is also available here This checklist is designed to guide you through the conversation if you need it â you donât need to follow it religiously. Every client is different, so feel free to adapt the [...]
Once youâve been matched with a client, the Kick-Off Call is your initial meeting with them to define your tasks and responsibilities, get clarity on expectations, and ensure you're set up on their systems, tools, and emails. We will arrange this call at a time that works for both [...]
We have a duty of care and take pride in making sure our team and our clients are happy. If you arenât happy with something, inform us as soon as possible. We will work with you to find a solution whether thatâs helping solve an issue or transitioning the [...]
Yes, you can take time off â we just ask that you give as much notice as possible to both us and the client. If the client requires cover during your absence, we will liaise with the team to arrange this. Please always inform us first so we can [...]
Where appropriate, clients are sent a handwritten birthday card, for a more personal touch. If however, you would like to do something in addition, please discuss with Timpi HQ before actioning anything.
If your client has asked you to buy tickets for a concert, sports event, or theatre and you wonât be available when they are released, itâs important to act quickly. Purchasing tickets for events can be time-consuming and often very important to the clientâthis is why weâre often asked [...]
Make time for what really matters.
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