How do you comply with GDPR and data storage legislation?

Other than your contact details, which we need to provide our service, we do not store any of your personal information. We ask you invite your virtual assistant to your existing platforms such as your company CRM, Dropbox or Google Drive, using the company domain email provided or their [...]

By |2021-02-22T16:22:00+00:00February 17, 2021|

Can my virtual assistant sign an NDA?

Yes, if you would prefer them to. All our virtual assistants are registered with the ICO and have signed NDAs with Timpi. They can sign an individual NDA if you need them to

By |2021-02-22T16:13:42+00:00February 17, 2021|

Do you and your virtual assistants hold insurance?

Yes. All our virtual assistants hold individual professional indemnity insurance. However, by working with us, you are in contract with Timpi and not the individual virtual assistants. We hold professional indemnity insurance with AXA which covers all work on your account, as well as extensive Cyber Security Insurance

By |2021-02-22T16:12:42+00:00February 17, 2021|

How will you match me with my virtual assistant?

We start by holding a discovery call to make sure we fully understand your challenges and what support you need. Because we know our virtual assistants so well, we’re familiar with their strengths, work preferences and ideal type of client. With this information in hand, we’re take your needs [...]

By |2021-02-22T16:04:12+00:00February 17, 2021|

How does a virtual assistant service work?

Because relationships are so important for a successful result, you will have a dedicated virtual assistant for all on-going support. This is someone that will know you, know the business and know how you like to do things. This is the same no matter which plan you use

By |2021-02-22T14:53:20+00:00February 17, 2021|

What happens if I’m not happy with my VA?

Because of the way in which we match our clients with their virtual assistants, it’s rare to find a relationship that doesn’t work. But, because we’re only human, there’s always chance that you won’t hit it off. In which case, we’ll get onto the case straight away. Call us [...]

By |2021-02-22T16:08:08+00:00February 17, 2021|

Do I need to train my virtual assistant?

All our VAs are incredibly experienced and have worked with different platforms and integrated with a range of businesses. As with any new employee, you will need to on-board them into your business. This will mean they can learn your business and support you in the best way as [...]

By |2021-02-22T15:52:03+00:00February 17, 2021|

Who are your virtual assistants?

Our virtual assistants typically have at least 10 years’ experience with the majority having worked at CEO and MD level in the city. We’re picky when it comes to selecting our VAs – only 2% of applicants are successful! In order to join our ranks, each candidate sends us [...]

By |2021-02-22T16:01:13+00:00February 17, 2021|
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