Booking flights is one of our regular VA tasks, but getting through airline security can sometimes be a challenge. The best solution is for the client to add you as a nominee or authorised person on their account where possible. This gives you permission to book, amend, or cancel flights on their behalf without issues.
Please note: Not all airlines offer this feature, but where they do, it’s the most secure and efficient method.
British Airways does allow third-party nominee access. Here’s how to set it up:
-
The client should log into their British Airways Executive Club account
-
Go to Your Profile/Manage Account → Manage Third-Party Nominee
-
Add your full name and choose a passphrase to be used for all verifications
Once this is set up, you’ll be able to manage bookings with no issues using the passphrase when needed.
—
Singapore Airlines – Third-Party Nominee Access:
Singapore Airlines offers a Redemption Nominee feature, allowing clients to authorise you to book, amend, or cancel redemption flights using their KrisFlyer miles.
Here’s how your client can set it up:
-
Log in to their KrisFlyer or PPS Club account at singaporeair.com.
-
Navigate to Profile → Redemption Nominees.
-
Click “Add Nominee” and enter your full name exactly as it appears on your ID/passport.
-
Complete the verification and save your details.
Important Notes:
-
Up to five nominees can be added.
-
Changes (adding/removing nominees) may incur fees, except for PPS Solitaire members.
-
Always ensure the name matches exactly to avoid verification issues.
