Are there any limitations on the type of tasks my virtual assistant can handle?
While we're versatile, there are a few limitations. We don't engage in illegal, exploitative, or dangerous tasks. We also avoid sending bulk emails (spam).
Can my virtual assistant manage my social media accounts?
Yes, your virtual assistant can handle social media management tasks, including content creation, scheduling posts, and engaging with your audience.
How do I communicate my tasks and instructions to my virtual assistant?
You can communicate with your virtual assistant through your preferred methods, such as email, SLACK, voice notes, or phone calls. We adapt to your communication style to make the process seamless.
Can I request a specific skill set or expertise for my virtual assistant?
Absolutely, you can specify the skills and expertise you're looking for in your virtual assistant during the discovery call. We'll strive to find a virtual assistant who meets your requirements.
What industries do your virtual assistants have experience in?
Our virtual assistants have experience across various industries, including finance, marketing, healthcare, technology, and more. We carefully match you with a virtual assistant who has relevant expertise in your industry.
How do you comply with GDPR and data storage legislation?
Other than your contact details, which we need to provide our service, we do not store any of your personal information. We ask you to invite your virtual assistant to your existing platforms such as your company CRM, Dropbox or Google Drive, using the company domain email provided or [...]
Can my virtual assistant sign an NDA?
Yes, if you would prefer them to. All our virtual assistants are registered with the ICO and have signed NDAs with Timpi. They can sign an individual NDA if you need them to.
Do you and your virtual assistants hold insurance?
Yes. All our virtual assistants hold individual professional indemnity insurance. However, by working with us, you are in contract with Timpi and not the individual virtual assistants. We hold professional indemnity insurance with AXA which covers all work on your account, as well as extensive Cyber Security Insurance.
What can I do if I don’t want customers to know I have a VA?
Not a problem. In this case, the best solution is to use a branded email so your virtual assistant can send and receive emails from your domain instead of their @timpi.co.uk address.
How will you match me with my virtual assistant?
We start by holding a discovery call to make sure we fully understand your challenges and what support you need. Because we know our virtual assistants so well, we’re familiar with their strengths, work preferences and ideal type of client. With this information in hand, we’re taking your needs [...]
