Can I purchase additional hours if needed?
Certainly, if you exceed your prepaid hours, you can purchase additional hours as needed to accommodate your workload. Any additional hours will be prorated and on the same rate card pre-agreed.
What happens if I don’t fully utilise my prepaid hours in a month?
You can roll over 10% of unused hours from your prepaid plan to the next month upon request. We recommend optimising your plan to match your usage. However, it is unlikely that you won’t use the hours as you will work closely with your VA and they will keep [...]
Are there any hidden fees or charges?
No, we believe in transparent pricing. The fees associated with your chosen plan are clearly communicated, and there are no hidden charges.
What is the process for cancelling my subscription?
If you wish to cancel, please contact us directly. We'll guide you through the cancellation process and address any questions you may have.
Can I upgrade or downgrade my plan at any time?
Yes, you can easily upgrade or downgrade your plan as needed. Just let us know a month in advance, and we'll adjust your subscription accordingly.
How do you handle data in compliance with international data protection regulations other than GDPR?
We align with data protection regulations relevant to your jurisdiction. Your virtual assistant acts as a "data processor," while you remain the "data controller," giving you control over permissions.
What steps do you take to ensure the cybersecurity of my data?
We maintain a high level of cybersecurity. Our virtual assistants follow best practices, and we have comprehensive cyber security insurance to safeguard against potential risks.
Are there any guidelines I should follow when sharing passwords or log in credentials with my virtual assistant?
For security, we recommend using secure methods to share login credentials, such as encrypted password managers or secure file-sharing platforms.
How do you handle sensitive or confidential information that I share with my virtual assistant?
We take data security seriously. Your virtual assistant is bound by confidentiality agreements and follows your data protection policies. We avoid storing personal information beyond what's necessary.
What is the process for requesting additional services beyond my plan?
If you need services beyond your plan, simply let your virtual assistant know. They'll provide you with information on how those services can be accommodated and any associated costs.
