If you’ve used all of your hours but still have more work, then you can set a new maximum time limit for your virtual assistant to work. This extra time is charged to the minute – so use 33 minutes above your regular commitment, and that’s all we’ll charge [...]

Because of the way we operate, we don’t block out time for clients. Instead, we manage our time depending on the upcoming deadlines. So long as you have agreed on a timeframe for a piece of work, you can rest assured that your virtual assistant will deliver to your [...]

We use a time recording system and will keep you updated so you can keep track of your usage. We send you your timesheets every month (or more often if you’d prefer). We will also let you know when you’ve used 75% of your minimum commitment before asking if [...]

We like to keep things simple which is why we are a pre-paid service. We will bill you upfront at the start of each month via GoCardless direct debit. If you’ve used any extra hours, we will add these to your next invoice.