It’s essential to be proactive and check in with your clients regularly. Even if they don’t respond right away, your check-ins serve as a reminder that you are there to support them. If you don’t hear back via email, the most effective way to reach out is by calling them directly through Slack or their mobile. A quick phone check-in can help maintain communication. If they’re unavailable when you call, try to schedule a catch-up during the call itself.

Always record the time of client check-ins on Clockify under ‘Timpi Check-in’. This ensures we have a clear record of your efforts and helps us fulfil our side of the service agreement. It also helps avoid any disputes regarding unused hours.